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Feature Request Submission & Routing

In cases where sales or customer success team members aren’t able to find an existing feature that meets their customer’s need, they can submit a net-new feature request directly from the object view in Salesforce. By selecting the product to which the request relates, the request can be routed to a specific product manager or team in Wizeline.

Once submitted, these requests are pushed to Wizeline, and are visible only to the Wizeline Admins and Editors for that particular product.  

Note: History logs are kept and all requesters receive an email notification that their request has been received.

From here, Wizeline Admins and Editors can accept, de-duplicate, re-assign, or dismiss requests. History logs within Wizeline are retained -- and requesters receive automatic email notifications any time the status of their requested feature is changed.

 

 

 

 

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