When we send a request by email, we need to verify that the email has no files attached to it. Attachments include images, files, or email signatures.
When an email with an attachment is sent to the request backlog, the size of the file will clog the queue, and the proceeding requests will not show up in Wizeline. We recommend every organization educate the team on how they should send email requests.
If you want to send attachments with your email request, we recommend a cloud-based software (example: dropbox, box, or cloudapp) and share the link of the attachment in the body of the email.
If you are trying to send email requests and they are not showing up in Wizeline, please contact us in Intercom chat (bottom right chat bubble in the Platform).