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Why is my JIRA integration using the incorrect JIRA base URL?

The base URL is the URL where users access JIRA applications. The base URL must be set to the same URL by which browsers will view your JIRA instance.

The incorrect JIRA base URL will be pulled in if your organization has an internal URL.

There are two ways to fix this error:

  • Expose a public URL for Wizeline to use. This will not make your organization's instance public as it will still be protected by its firewall.
  • Set the base URL of your instance to an external IP address. The simplest way is to have the base URL the same in the public DNS as the one you use internally. Note: This will effectively disable your internal URL.

If you are still experiencing problems, please contact our support team.

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